ORDERS

Orders can be placed 24 hours a day, seven days a week via our website. We do charge for your order at the time of purchase and will ship your order as quickly as possible. Our processing time is 3-5 days and In some cases, shipping may be delayed due to out of stock items or long delivery times.

If you have any questions regarding a product (ie. colors, size, weight, material, texture, etc.) we can be reached at info@sshomecollective.com.

Refund Policy

No Returns/ Refunds unless damaged and we are contacted within 24 hours of delivery receipt with proof of damage. 

Shipping Policy

First and foremost - our team is small, and our website is new so please be patient with your orders, we will get them completed and shipped as soon as possible. 

As of right now, we are only shipping to the continental United States. (Excluding Hawaii and Alaska) We hope to be able to expand our shipping capabilities soon! 

Lead time and shipping varies depending on the product and order. Information will be specified in each product description. Please note, changes to an address cannot be made after 24 hours of order receipt. Once your order has been placed in our shipping queue, we cannot make changes to the order.

We strive to have all in stock items shipped as quickly as possible however processing time can take 3- 5 days to process prior to shipping. Our store ships Monday- Friday 8-5 pm, any orders placed after business hours are processed the next business day. Carrier tracking information will be provided once shipped.  Transit times vary depending on product and location. Once shipped you should expect your order to arrive in 2-10 business days.

Damages to the merchandise while in transit, or defects in manufacturing are rare, but occasionally do happen. Should your piece arrive with a defect or damage we will do our very best to have a replacement shipped out to you as soon as possible. 

Please fully inspect your order at the time of delivery and note any damage or defect to our customer experience team within 24 hours of receipt, so that we may address the issue as soon as possible.